Q. WHAT DETAILS DO I NEED TO INCLUDE FOR A WIRE TRANSFER?
To ensure secure and smooth transactions for our customers, we accept
Visa, MasterCard and wire transfers as our primary payment methods. Wire
transfers are perfect for handling large transactions securely. Visa and
MasterCard provide convenience and accessibility for a wide range of customers,
enabling seamless transactions both locally and internationally. These payment
methods reflect our commitment to offering a reliable and user-friendly
shopping experience. We regularly review and update our payment options to best
meet our customers' needs.
Q. WHAT DETAILS DO I NEED TO INCLUDE FOR A WIRE TRANSFER?
To complete your order with a wire transfer, please send the payment to
our company bank account using the details provided at checkout. Be sure to
include your order number in the reference field to help us identify your
payment.
Q. IS PAYING BY WIRE TRANSFER SECURE?
- To initiate a wire transfer, you will need to provide the following details:
Our bank's name and address (depending on currency and location) - Our bank's routing number (also known as the ABA number or SWIFT code)
- Our bank account number
- Our company name
- The amount you are paying
- Your order number (to help us identify your payment)
Q. WILL I GET A RECEIPT FOR MY WIRE TRANSFER?
Yes, your bank should provide you with a receipt for your wire transfer.
We also suggest keeping a copy of this receipt for your records.
Q. HOW LONG WILL IT TAKE TO RECEIVE MY WIRE TRANSFER?
The duration for a wire transfer to be received can vary. Depending on
the banks and locations involved, it can take anywhere from a few seconds to a
few hours, or even a few days for the transfer to be completed.
Q. CAN I CANCEL OR MODIFY MY ORDER AFTER COMPLETING THE WIRE TRANSFER?
To cancel or modify your order after making the wire transfer, please
contact us immediately. We will make every effort to accommodate your request,
but we cannot guarantee that changes or cancellations will be possible once the
payment has been processed.
Q. HOW WILL I KNOW WHEN MY WIRE TRANSFER HAS BEEN RECEIVED?
You will receive an email confirmation once we have received your wire
transfer. If you don't receive a confirmation within a reasonable timeframe,
please contact us to check the status of your payment.
Please note that any orders that have already been packed or shipped cannot be
cancelled.
Q. CAN A WIRE TRANSFER BE LOST OR STOLEN?
Although it's uncommon, a wire transfer can occasionally be lost or
stolen during transit. To safeguard against this, we advise you to retain a
copy of your wire transfer receipt and any confirmation numbers given by your
bank. If you don't receive a confirmation of receipt within a reasonable
timeframe, please reach out to us to check on the status of your payment.
Q. WHEN CAN I EXPECT MY ORDER TO ARRIVE?
The delivery time for your order depends on several factors, such as the
shipping method chosen, the destination address and any potential transit
delays. Generally, shipping takes a maximum of 3 to 7 business days, both
domestically and internationally.
For standard shipping, expect your order to arrive within a few business
days for local addresses and within a week or more for international addresses. Expedited shipping options are faster but usually come at a higher cost.
If your order hasn't
arrived within the expected timeframe (maximum 3 to 7 business days), please
contact us to check the status of your shipment. We'll do our best to provide
an update and resolve any issues causing the delay.
Q. IS IT POSSIBLE TO APPLY MULTIPLE DISCOUNT CODES TO A SINGLE ORDER?
Promotion and discount codes cannot be used in conjunction with other
promotions and discounts unless stated otherwise.
Q. IS IT NECESSARY TO CREATE AN ACCOUNT TO PLACE AN ORDER?
No, you can also place an order as a guest. However, having an account comes with several benefits, including access to special discounts:
- Faster checkout process
- Easy access to your order status and history
- Updates on new releases and special promotions
Q. HOW DO YOU ENSURE THE SECURITY OF MY PERSONAL AND FINANCIAL INFORMATION?
We prioritize the security of your personal and financial information. We do not store sensitive data on our servers and all payments are processed directly through our bank. Additionally, we use industry-standard encryption and Secure Sockets Layer (SSL) technology to protect your
information during transmission.
Q. AM I ELIGIBLE FOR A REFUND IF I'M NOT SATISFIED WITH MY PURCHASE?
Should you be dissatisfied with your purchase, you can request a refund
within the timeframe specified in our return policy. Once we receive the
returned merchandise and confirm it meets our return criteria, we'll process
your refund. The refund will be issued to the original payment method, which in
this case is the bank account used for the wire transfer.